Order Issues

If you need to make changes to your order, such as updating the shipping address or changing the item(s) in your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once your order has been processed

Yes, you can cancel your order as long as it has not been shipped yet. To cancel your order, please contact our customer support team as soon as possible with your order number and the reason for cancellation. We will do our best to accommodate your request, but please note that some orders may already be in the process of being shipped and may not be eligible for cancellation. If your order has already been shipped, you may need to wait for it to arrive and then initiate a return or exchange. Please refer to our returns and exchange policy for more information.

We're sorry to hear that there is an issue with your order. If you receive a damaged or defective item, please contact us within 48 hours of your order being delivered. We may require photo evidence of the damage or defect. We will do our best to provide a replacement or a refund for the damaged or defective item. Our goal is to ensure that you are completely satisfied with your purchase and shopping experience.

We aim to provide fast and reliable shipping, but we cannot be held responsible for delays caused by shipping carriers, weather or catastrophic events.

If you have any questions or concerns about your order, please do not hesitate to contact us. We are committed to resolving any issues you may have with your order in a timely and satisfactory manner.

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By placing an order with our store, you agree to abide by our store policy. We reserve the right to modify our policy at any time without prior notice.