Technical Issues

Having trouble logging into your account? No worries, we can help! .

1.Forgot Password: If you have trouble logging in because you have forgotten your password, please click on the "forgot password" link on the login page and follow the instructions to reset your password.

2.Account Locked: If you have entered the incorrect password multiple times, your account may be locked for security reasons. Please contact our customer support team to have your account unlocked.

3.Technical Issues: If you are experiencing technical issues that prevent you from logging in, please contact our customer support team for assistance. We will do our best to troubleshoot the issue and offer a suitable resolution.

4. Account Security: We take the security of our customers' accounts very seriously and may require additional information to verify your identity before resetting your password or unlocking your account.

5. Customer Responsibility: It is the responsibility of the customer to keep their login credentials secure and to notify us immediately if they suspect any unauthorized activity on their account.

We understand you’re looking forward to shipping confirmation or our emails for the newest products & can be frustrating when you’re not receiving them! We can help!

1. Check Spam/Junk Folders: Our emails may be diverted to your spam or junk folders by your email service provider. Please check these folders to ensure that our emails have not been mistakenly flagged as spam.

2. Add Email to Safe Sender List: To ensure that you receive our emails in your inbox, please add our email address to your safe sender list.

3. Contact Customer Support: If you have checked your spam/junk folders and added our email address to your safe sender list but still not receiving emails, please contact our customer support team. We will do our best to investigate the issue and offer a suitable resolution.

4. Customer Responsibility: It is the responsibility of the customer to provide us with a valid email address and to notify us immediately if there are any changes to their email address.

Thank you for your interest in our store. We understand that customers may wish to unsubscribe from our emails at times.

1. Unsubscribe Link: Each of our marketing emails includes an unsubscribe link at the bottom of the email. Clicking on this link will take you to a page where you can unsubscribe from our emails.

2. Contact Customer Support: If you are still receiving our emails after unsubscribing using the link, please contact our customer support team. We will do our best to investigate the issue and help.

If you change your mind later, you can still re-subscribe to our newsletters by signing up on our website or contacting Customer Support.